RobinPay finds the customers behind your referrals, repeat purchases and word of mouth, then shows you who to reward and who to win back.
Your store
Customers
Select a customer to open their profile. Use the column buttons to sort.
Select anyone in the list, or try the suggested action.
Rank customers by spend and you end up looking after the wrong people. Here are the same six customers, sorted two ways.
By spend, Alex looks like the customer to look after. Jamie barely makes the list.
A Alex Lewis
B Jamie Chen
RobinScore combines purchase behaviour, referrals, retention, engagement and advocacy into one number from 0 to 100. A big spender and a quiet referrer finally sit on the same scale.
Example breakdown for one customer. The weighting shown is not a fixed formula.
RobinScore
92/ 100
Top 2% of customers
Pick a segment to see the rule behind it, who is in it and what RobinPay would suggest doing.
Five steps. The last one feeds straight back into the first.
Tell us which store platform and tools you use, and we’ll go through what connects.
Connect your store and customer data.
RobinPay ties that activity to each customer, so one profile shows what they bought, who they brought in and how they talk about you.
Surface VIPs, advocates, referral drivers and valuable customers who are going quiet.
Create targeted rewards, referral offers and retention campaigns for the right group.
See how those customers contribute to retention, referrals and revenue afterwards.
Five jobs that order history can’t do on its own.
Discover customers whose value isn’t obvious from order history.
Rising customersSee which customers are already responsible for new buyers.
Referral driversStop sending the same loyalty offer to everyone.
Who to rewardFind the customers already recommending you and give them a reason to keep going.
AdvocatesSurface valuable customers whose activity is declining, before they’re gone.
At-risk VIPsRobin AI
Robin answers from your customer data with something you can act on: who, how many, what it costs and what it could bring in.
Who should I reward this week?
Estimates are examples, not forecasts.
Tell us a little about your store and what you want to improve. We’ll reply by email.
Prefer email? michael@getrobinpay.com
We’ll reply by email soon.
RobinPay is customer intelligence for e-commerce brands. It ties purchases, referrals, retention, engagement and advocacy to each customer, scores them, groups them into segments and suggests who to reward, invite or win back.
No. Despite the name, RobinPay doesn’t process payments and isn’t a bank or a crypto product. It helps you understand which customers matter most and act on it.
Points apps reward everyone for spending. RobinPay starts from who actually drives growth, the customers behind referrals, repeat orders and word of mouth, so rewards go to the people who earn them.
RobinScore combines purchase behaviour, referrals, retention, engagement and advocacy into a score from 0 to 100. The breakdowns on this page are examples. The weighting isn’t a fixed formula.
Tell us which e-commerce platform and customer tools you use. We’ll go through what connects and what’s needed before you commit to anything.
Pricing depends on the size of your store and what you need. Get in touch and we’ll give you a straight answer.
Your details go straight to the RobinPay team, and we reply by email to talk through your store and next steps. The Privacy Notice explains how we handle your information.